Last Updated: October 7, 2024

At Home Hospital, accessible from www.homehospitalbd.com, safeguarding the privacy and personal data of our patients, visitors, and service users is our top priority. This Privacy Policy describes how we collect, use, and protect your information when you access our website or use our healthcare services provided at home.

By using our website or services, you agree to the collection and use of information as outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you engage with our services, either online or offline, we may ask you to provide personally identifiable information, which includes but is not limited to:

• Full name
• Contact details (phone number, email address, home address)
• Health-related information (such as medical history, prescriptions, and treatment records)
• Any other information you voluntarily share during consultations

b) Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring site and pages viewed
• Date and time of your visit
• Cookies and usage data

2. Use of Collected Information

We use your information to provide, maintain, and improve our services, including:

• Delivering at-home healthcare services such as doctor consultations, nursing care, and caregiver assistance
• Facilitating communication between you and healthcare professionals (e.g., scheduling appointments, follow-ups)
• Processing payments and issuing invoices
• Providing customer support and responding to inquiries
• Offering personalized service recommendations based on medical needs
• Conducting internal audits and analysis to enhance service quality and security
• Sending important updates and notifications regarding our services

3. Data Sharing and Disclosure

Your personal data will not be shared with third parties except in the following circumstances:

• Healthcare Professionals: We may share your medical records and relevant health information with doctors, nurses, caregivers, or specialists involved in your care.
• Service Providers: We may engage third-party vendors to assist with tasks such as payment processing, website management, or medical equipment delivery. These service providers will have access to your personal data solely for performing their duties and are required to maintain confidentiality.
• Legal Requirements: We may disclose your information when required by law or in response to valid legal processes such as a court order or regulatory request.

4. Data Security

We take comprehensive measures to ensure the safety of your personal and health-related information. Our security practices include:

• Data encryption for sensitive information such as medical records
• Regular audits and updates of security protocols to address potential vulnerabilities
• Limiting access to personal data to authorized personnel and healthcare providers
• Secure storage of physical and digital records

However, please note that while we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights Over Your Data

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections or updates to your information if it is inaccurate or incomplete.
• Right to Erasure: You can request the deletion of your data where it is no longer necessary for the purpose for which it was collected.
• Right to Restrict Processing: You can request a temporary halt to the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

If you wish to exercise any of these rights, please contact us at homehospitalbd@gmail.com.

6. Retention of Data

We will retain your personal and health-related information only for as long as necessary to provide the services you have requested or to comply with legal, regulatory, or contractual obligations. Once your data is no longer needed, it will be securely destroyed or anonymized.

7. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect statistical information about how visitors navigate our site. Cookies allow us to:

• Remember your preferences and settings
• Improve website performance
• Analyze website traffic and usage patterns

You can control your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our site.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or security of any external websites. We recommend reviewing the privacy policies of those sites before providing any personal information.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us:

Home Hospital
Email: homehospitalbd@gmail.com
Phone: +880-160150 4008
Address: House No. 62, Road No: 1, South Khulshi, Chattogram, Bangladesh

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined herein.